Privacy Policy

ZIPPIX LTD (company number 16352634) is a software development and digital product design company operating as zippix. We are the data controller for personal information described in this policy.

For privacy-related questions, contact us at hello@zippix.co.

We may collect the following categories of personal information:

• Contact details — name, email address, phone number, company name, and job title when you enquire about our services or book a call.
• Project information — briefs, requirements, files, and communications you share during discovery, proposals, or delivery of a project.
• Billing information — invoicing details and payment records where we provide paid services. Payment card data is processed by our payment providers, not stored directly by us.
• Website usage data — IP address, browser type, device information, pages viewed, referring URLs, and similar technical data collected through cookies and similar technologies. See our Cookie Policy for details.
• Marketing preferences — your choices about receiving updates, newsletters, or promotional communications from us.

We use personal information to:

• Respond to enquiries and schedule consultations
• Provide design, development, and related professional services
• Manage contracts, invoicing, and client accounts
• Improve our website, services, and client experience
• Send service-related communications and, where permitted, marketing
• Meet legal, regulatory, accounting, and security obligations

Where UK GDPR applies, we rely on one or more of the following legal bases:

• Contract — to take steps before entering into a contract or to perform a contract with you
• Legitimate interests — to operate and improve our business, website, and services in a way that does not override your rights
• Consent — for optional cookies, marketing emails, or other processing where consent is required
• Legal obligation — where we must process data to comply with applicable law

We do not sell your personal information. We may share it with trusted third parties where necessary, including:

• Hosting, analytics, email, and scheduling providers
• Payment processors and accounting platforms
• Subcontractors or specialist partners working on a client project
• Professional advisers such as lawyers or accountants
• Authorities where required by law or to protect our legal rights

Where processors handle data on our behalf, we require appropriate contractual safeguards.

Some service providers we use may process data outside the UK or European Economic Area. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

We keep personal information only for as long as needed for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and our relationship with you.

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal information, and to withdraw consent where processing is based on consent.

To exercise these rights, email hello@zippix.co. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website may link to third-party sites or services, including scheduling and social platforms. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.